How The Conestoga Mall Lost $60 Today
by ZetaGecko | 1 Comment | Issues/Problems
The Conestoga Mall here in Grand Island, Nebraska lost $60 (more actually) of sales for their retailers today. I went in to get Christmas gift cards, only to discover that they charge $2 per card over and above the value of the card. For a $10 card (we were going to buy them for 6 nephews and nieces), that's a 20% surcharge! We ended up getting just a $25 card (and paying an 8% surcharge). The rest of the money will go to Walmart instead.
Seriously, what's up with charging an extra $2? It couldn't possibly cost them that much per card. And even if it did, they should be charging the retailers, not the customer. The retailers are accustomed to paying credit card processing fees, so surely they wouldn't complain. I wouldn't be surprised if they were charging the retailers, and double dipping by charging the customer too.
What makes this really dumb is that a person shopping with a gift card doesn't just spend the value of the card -- they spend more (otherwise, unless they're spending the exact amount on the card, they're leaving money on it unspent).
We probably won't be buying any more gift cards there. I wonder how many other people are sending their gift recipients elsewhere too.
February 19th, 2009 at 4:21 pm
I was looking for info on gift cards and found your blog. To answer your honest question, it CAN cost that much per card. The retailers may be accustomed to paying credit card processing fees, just not on a $10 sale. A $10 card is .50 printed plastic, $1.00 onsite processing, another 15% credit card company processing and fees. A $10 card is now worth $7 to the retailer. A 30% loss ina troubled economy is not good. That's not including shipping, banking fees, expenses, etc, etc. $10 doesn't go far these days, for the store or your nephews. Its hardly worth the time and agony on a $10 gift certificate. I bet if you bought 6-$100 cards, they would have waved the fee.
Your response to buy them from Wal-Mart was probably fair, since $10 there keeps three employees under the poverty level without any benefits or healthcare. Someone lost more than a $60 sale.